YOU MAY RETURN FOR EXCHANGE:
- Please check before altering the fabrics.
- The Fabric shall be return in 7 days•
- Please contact the sales person youve deal for any inquiries.
- If the damage is from our side we will pay for the shipping cost.
- You will be responsible for paying the costs of shipping your item back to us.
- Redund will be proceeded by cheque in 2 weeks in business working hour.
- All item(s) must be returned to us undamaged, unsoiled, unwashed, unaltered, and unworn.
- All item(s) must be returned in the original selling condition and include the original product packaging and labels.
- Items that are damaged, marked, or found to be manufacturing error is a good and new topic in good condition, or another item with its purchased value will be sent back to the customer (subject to stock availability).
YOU MAY NOT RETURN FOR EXCHANGE:
- Pre-Order can't exchange goods once purchased.
- Sale items can't to be exchange once3 purchased
- Damaged, soiled, washed, altered, and worn item(s) are not returnable by any chance unless it is found to be manufacturing error or faulty beforehand.
If we still received item like the said, we will send back to customer and customer will bear the postage.
Cancellation by Customer (Non-Faulty Product).
No cancellation fees shall be applicable with NO valid reasons. Payments shall be applicable.
Cancellation by Customer (Faulty Product)
All product descriptions, information and measurement posted on the website are provided to help customer choose their perfect fits.
Product image, as seen on the Site, may slightly differ from the actual product that you receive due to photoshoot lighting, editing & screen resolution.
If the item you receive is faulty, please contact our salesperson team and provide your order ID, photo of the false and reason for return. We will reply to your email and ask whether you require a refund or a replacement.
Upon receiving the product, we will examine it, and we will advise you on the status of the replacement or refund (if any) via email as soon as possible.
Defective / Faulty Items
This is a mightily embarrassing and we will have them all covered. We are sorry and will make it up to you in any possible ways! Please drop us an email with the following details:
Order ID (#XXXXXX)
The matter of the issue (defective/faulty)
Pictures or videos, whichever applicable
Opt for Full Refund / Exchange with same value item (s). Please provide your banking details to ease the refund processes.
Customer will get their full refund in the event of :
The customer received a goods with a missing item(s), faulty item(s).
Item (s) ordered is out of stock.
It will take a maximum of 14 working days to process
We heard you and always prioritised our customers. All regular price items are now provided with a unique product guarantee.